TSYS, previously Cayan, is a credit card processing company that integrates with StudioCloud. Click Add Cayan Account. Company profile page for Cayan LLC including stock price, company news, press releases, executives, board members, and contact information Make sure that the communications module is firmly in place on your Genius device. It also has live chat and email support and an array of support content including FAQs. It also has live chat and email support and an array of support content including FAQs. Before setting up a Genius-powered payment terminal for use with SmartPOS, make sure that the following prerequisites are met: This information is typically sent by Cayan at the email address when you sign up for the Cayan gateway service. Cayan (formerly Merchant Warehouse) is a provider of payment technologies and merchant services, based in Boston, Massachusetts.The company enables payments in physical stores and mobile locations, as well as e-commerce. PO Box 5677, Victoria St West Auckland 1142, New Zealand. You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. Set Up Cayan Genius Customer Engagement Device. Technical Support Team. Have the serial number of at least one of your terminals on hand for … No early termination fee 3. Who do I call when I have a question about processing a credit card transaction with my POS and the Genius device? Configuring Genius-Powered Terminal Settings Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. For more information, contact us. 5. Cayan’s flagship product is its cloud-based customer service platform called “Cayan Genius.” The company can provide payment processing for most business types and sizes. Download this game from Microsoft Store for Windows 10, Windows 8.1, Windows 10 Mobile, Windows 10 Team (Surface Hub), HoloLens. Across the world of insurance Genius is helping the most demanding organisations handle a wide range of domestic and international insurance programmes. See screenshots, read the latest customer reviews, and compare ratings for PICKa Genius. Wide range of terminal equipment 2. Since 1998, Cayan has offered guaranteed lowest prices on credit card equipment and merchant accounts, while providing industry-leading service to over 40,000 businesses throughout the nation. Service Notification. If you're using MerchantWare Web services … Postal. If you do not have this information, contact the Cayan support team. To configure TSYS Cayan . Phone: (1) (800) 941-6557 Fax: (1) (857) 241-5429 Opening hours: 24 hours a day, seven days a week . For more information, check out their API Documentation. The Genius platform offered by Cayan is not just built for business owners. Submit a request Sign in. The Cayan Genius™ architecture includes the VeriFone MX-915 and MX-925 Point-of-Interaction devices, which have been assessed and approved to the PCI Pin Transaction Security (PTS) 3.0 standard. Technical Support Team. The Help Desk will be available during these times and you are welcome to submit a help request. Plug the 12V power adapter into a power socket. It also has live chat and email support and an array of support content including FAQs. (This device does not plug into your computer directly.) General Sales. Enter the password 9416557. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Phone: (1) (800) 941-6557. The usual payments flow for the Genius terminal includes processing transactions where a tip is manually added after payment (for instance, in many table service environments). It also has live chat and email support and an array of support content including FAQs. Setting up payment processing with Cayan's Genius Handheld terminal ... Manually entering credit or debit card numbers is not supported. Contact e-mail address: p2pe@cayan.com : P2PE and PCI DSS Merchants using … The company is headquartered at 1 Federal St, Boston, Massachusetts 02110. Authorize.Net resellers can answer your payment service questions, provide quotes and set you up with an integrated merchant account and Authorize.Net Payment Gateway account. The Genius platform is a cloud-based payment processing platform that works on Internet connected mobile devices. The Genius platform is a cloud-based payment processing platform that works on Internet connected mobile devices. Please be advised that our support staff will be out the office from Tuesday, Dec. 22nd thru Sunday, Jan. 3rd to spend the holiday season with their families. If you do not have this information, contact the Cayan support team. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Click Edit. Phone: (1) (888) 249-3220. 1. Contact our customer support team for help. EMAIL. GENEIOUS BIOLOGICS GENEIOUS PRIME. Guaranteed lowest overall processing cost. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. For account numbers starting with: 5436, 3930, 3230, 4139 +1.800.654.9256 tel customersupport@tsys.com For account numbers starting with: 8487, 8489, 3934 +1.800.228.2443 tel customerservice@tsys.com. Company profile page for Cayan LLC including stock price, company news, press releases, executives, board members, and contact information Be sure to contact Cayan for a quote to see which is a better deal for you. "I have not come across any problems with the software." Headquartered in Boston, the company has multiple offices in the United States and Belfast, Northern Ireland. YOUR INTEREST. You can find the Cayan portal / hompage here. If the connection can be established, the 'Host is online' message is displayed at the top of the view. Phone Number (800)941-6557 Cayan streamlines the buying process by providing credit card payment acceptance solutions for small businesses. Developers also appreciate the strides Cayan has made to create a product that seamlessly integrates and processes transactions. Developers also appreciate the strides Cayan has made to create a product that seamlessly integrates and processes transactions. Fax: (1) (857) 241-5429. No contracts, no annual or termination fees. +1.800.654.9256 tel. Enable Cayan and tap its Setup option. Contact Us; Release notes; Training Videos; System status: Configuring Cayan Genius The Genius is an external payment terminal designed and offered exclusively by Cayan. Fax: (1) (857) 241-5429. Cayan has a good reputation when it comes to customer support. For career enquiries, please visit our career’s page. Configuring Genius-Powered Terminal Settings It’s fast, easy, and FREE! Additionally, developers can take advantage of intense security and support. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. Stay connected and up-to-date with Cayan World through our ever expanding network of social media and other interactive sites below. StudioCloud's integration with TSYS allows you to process a credit card and save it for a future transaction. To configure TSYS Cayan . Very good customer support Cayan offers 24/7 tech support and prominently displays its customer service number on its website. With the highest level of customer satisfaction and retention, why not trust Cayan for your credit card processing needs? Interchange-plus pricing offered 4. Solution reference number per PCI SSC website: 2017.01037.001 . Authorize.net. You can find the Cayan portal / hompage here. (Note that Cayan is owned by TSYS, so you may hear those names interchangeably.) In most cases issues are dealt with in a timely and efficient manner. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. ONSITE ECOMMERCE RESTAURANT RETAIL. The seamless integration with GlobalSign's PKI service, capable of issuing more than 3,000 digital certificates per second, allows Cayan to issue SSL Certificates on all devices to establish encryption, mutual authentication and trust. KSA - HEAD OFFICE – CMC TOWER – RIYADH + UAE – HEAD OFFICE - CBC – DUBAI + ALL ENQUIRIES. Confidentiality level - Public use Last Updated: Friday, October 23, 2020. Can't find what you need? Using the MerchantWare gateway with 3rd party merchant services . Click OK to save and exit. Copyright Ⓒ 2002-2021 | Site Map | Portal | Privacy Policy | Terms and Conditions of Use | All Rights Reserved.Petrosoft LLC | 290 Bilmar Drive, Pittsburgh, PA 15205 | Phone: 412-306-0640 | Fax: 412-202-5487, If this is a support issue, please open up a ticket with this, Earn Credits of $250 or more with Petrosoft's Customer Bonus Program. OUR OFFICES. In most cases issues are dealt with in a timely and efficient manner. © 2018-2020. With a number of integration options, Cayan offers POS developers access to both NFC and EMV payments. Can't find what you need? Test the terminal's communication with Cayan's servers. Have the serial number of at least one of your terminals on hand for … Fill out the below details and our agents will contact you for more details. For all other questions, contact our Customer Support Team. For account numbers starting with: 5436, 3930, 3230, 4139. For … Cayan has been a leading reseller and expert provider of Authorize.Net deployments for over eight years. Go to File > Company > Cayan Configuration. Contact DDI Customer Care to purchase the TSYS Cayan integration. If you would prefer the Genius to prompt users for a tip during a transaction, you will need to contact Cayan Support so they can activate tipping on the device. Cayan was the first company to offer credit card processing equipment and merchant account services on the Internet. Enable tipping on the terminal. For information on processing credit card transactions using your POS system, please contact your POS vendor. Call us , connect through our contact options below. If you're using MerchantWare Web services … Step 2. The company has representatives on a full time basis ready to address whatever problem you have. Contact our customer support team for help. On the terminal's screen, tap Network > Test. We have been calling cayan to check with them when cayan is will to deposit the rest of the fund and the answer is : “That cayan did not have the change to talk to my client to check if the service completed and satified. Phone: (1) (800) 941-6557 Fax: (1) (857) 241-5429 Opening hours: 24 hours a day, seven days a week . The usual payments flow for the Genius terminal includes processing transactions where a tip is manually added after payment (for instance, in many table service environments). Headquartered in Boston, the company has multiple offices in the United States and Belfast, Northern Ireland. Cayan has a good reputation when it comes to customer support. You will need to contact Cayan in order to have them activate tipping on your device. For account numbers starting with: 9305, 4765, 5185, 5353. Should only be used when payment is accepted outside of the Genius CED. Cayan Genius Handheld (USA) The Cayan Genius Handheld device is an Android-based mobile EMV card reader. Opening hours: 24 hours a day, seven days a week. Test the terminal's communication with Cayan's servers. Step 3. Genius is a comprehensive software solution for the Property & Casualty insurance market. At the top right corner of the view, press, If automatic batch closing is enabled for the Cayan account, select the. Cons "Overall, Cayan's support team has blown me away and not only do they fix the (my) problem, they teach me how to avoid it in the future." Phone: (1) (866) 637-5467 Fax: (1) (706) 644-5210 Opening hours: 08:00 – 17:00 EST, Monday to Friday . Create a unique ID number for every customer’s credit card and provide a detailed view into their shopping behavior across channels and locations. The Perfect Combination of Security & Convenience. OnSite Help Center. The Cayan Genius Line Item Display API requires HTTP Basic Auth authentication. Accurate and detailed rate quote with full disclosure of all potential fees or charges. Clients vary in size from large-scale chains to small, one-location businesses. Lowest guaranteed prices on all processing equipment. Who do I call when I have a question about processing a credit card transaction with my POS and the Genius device? It offers Cayan Genius®, a customer engagement platform to cater various types of payments. Second Floor : Boston . If you need Cayan Genius Line Item Display API support, you can contact support directly at [email protected], or reach out to their Twitter account at @cayan. Thank you for writing to Cyan Support! Click Edit. Contact name: Contact Center Services : Contact phone number: (1) (888) 249-3220 . EFTLink connects directly to the terminal using a proprietary web services protocol. Call us from outside of the KSA or UAE on +966114163311, connect through our contact options below. Cayan is a registered ISO/MSP of US Bank, Minneapolis, Minnesota, and Wells Fargo Bank, N.A., Walnut Creek, California. Extensive experience assisting e-commerce and other Internet-based merchants. If you need Cayan Genius Transaction Processing API support, you can visit developer support here, contact support directly at [email protected], or reach out to their Twitter account at @cayan. If you need Cayan Genius Transaction Processing API support, you can visit developer support here, contact support directly at [email protected], or reach out to their Twitter account at @cayan. In addition, you can send a request by email to your clients for an ePayment. Please contact Cayan Support by calling 888.249.3220; we are available 24/7/365. Click OK to save and exit. Set up a payment method for Genius. Cayan ranks among the largest merchant acquirers in the United States. (Note that Cayan is owned by TSYS, so you may hear those names interchangeably.) CONTACT PREFERENCES: This combination of lens and reflector takes advantage of both the lens and reflector technology. Phone: (1) (888) 249-3220 Fax: (1) (857) 241 -5429 Opening hours: 24 hours a day, seven days a week . Company URL: www.tsys.com . It offers Cayan Genius®, a customer engagement platform to cater various types of payments. Setting up payment processing with Cayan's Genius Handheld terminal ... Manually entering credit or debit card numbers is not supported. You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. Cayan's platforms include their Cayan® Unified Commerce Solution Suite™ and Genius® Platform - both are secure and scalable platforms that are fully configurable, tailored to a business's unique needs and easy to implement. Helpful, friendly, and accessible customer support. From the Type drop-down menu, select Cayan Genius. TSYS Chargeback Team. Additionally, developers can take advantage of intense security and support. Enable tipping on the terminal. If it has a glitch then it will have to reboot which will take awhile." The Cayan Genius Transaction Processing API … TSYS Chargeback Team. If you would prefer the Genius to prompt users for a tip during a transaction, you will need to contact Cayan Support so they can activate tipping on the device. Chapter 3. Copyright Ⓒ 2002-2021 | Site Map | Portal | Privacy Policy | Terms and Conditions of Use | All Rights Reserved.Petrosoft LLC | 290 Bilmar Drive, Pittsburgh, PA 15205 | Phone: 412-306-0640 | Fax: 412-202-5487 If you do not have this information, contact the Cayan support team. It supports all major lines of business, including specialist and niche lines, handling multiple classes and complex policies. 1.2 Solution Provider Contact Information Company name: Cayan LLC . North America Biomatters, Inc. 2365 Northside … It also has live chat and email support and an array of support content including FAQs. If you encounter any issues setting up the hardware, please contact Genius Terminal Support at 1.888.249.3220. You will find a new Device Type option. 1. Completes the line item display for transactions completed outside of the Genius CED. D&B Hoovers provides sales leads and sales intelligence data on over 120 million companies like Sheerly Genius Inc around the world, including contacts, financials, and competitor information. Cayan has been a leading reseller and expert provider of Authorize.Net deployments for over eight years. Click on EPSI to configure the ERPLY integrator with the proper IP address and port number: Fill in the IP address with the same IP address you got from the Cayan device on STEP 1 or STEP 2: Click on Save EPSI Configuration at the bottom , click on Test Connection to see if Windows POS is communicating with Cayan and click. Phone: (1) (866) 637-5467 Fax: (1) (706) 644-5210 Opening hours: 08:00 – 17:00 EST, Monday to Friday . You have Cayan account credentials at hand. In addition, Cayan Genius™ POI devices include support for other standard non-PTS certified encrypting Magnetic Stripe Readers Genius Support Team. All brand names and logos are the property of their respective owners, are used for identification purposes only, and do not imply product endorsement or affiliation with Authorize.net. Phone: (1) (888) 249-3220 Fax: (1) (857) 241 -5429 Opening hours: 24 hours a day, seven days a week . Company address: 1 Federal Street . Genius 5.0 and later versions supports a HTTPS interface in addition to its traditional HTTP interface. Sheerly Genius Inc has 5 total employees across all of its locations and generates $811,630 in sales (USD). Confidentiality level - Public use Last Updated: Friday, October 23, 2020. Locations. With a number of integration options, Cayan offers POS developers access to both NFC and EMV payments. Along with unbeatable prices and unparalleled service, Cayan offers fast and simple Authorize.Net account setup for merchant account customers. No account setup or application fees 5. Once your terminal is successfully connected to your local network, make sure it's also communicating with Cayan's servers. They have their service telephone numbers clearly displayed on their website and also offer 2/7 technical support through email support and FAQ’s. Click on EPSI to configure the ERPLY integrator with the proper IP address and port number: Fill in the IP address with the same IP address you got from the Cayan device on STEP 1 or STEP 2: Click on Save EPSI Configuration at the bottom, click on Test Connection to see if Windows POS is communicating with Cayan and click. Who do I call for support on the Genius device, and what are the support hours? Call (800) 941-6557 to set up both your Authorize.Net and merchant accounts. This provides you with more insights into your customers' needs. Follow these steps to configure the terminal for use with OnSite. Using the MerchantWare gateway with 3rd party merchant services . Follow the Genius Quick Start Guide included with your Verifone MX915 to set up the customer engagement device on your network. Read our knowledge base or contact our application scientists. Our normal support hours will resume on Monday, January 4th. Your Genius device should turn on. Who do I call for support on the Genius device, and what are the support hours? Click … If your Genius device does not turn on, contact our Genius Support Team. Cayan's Genius technology independently processes multiple card types and payment methods then passes encrypted information to Inform ERP to accept payment while delivering a seamless customer experience. "When it breaks, it breaks hard. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. Free analysis and honest review of competitive quotes or offers. Client Support. The Genius Handheld device can support multiple iPads. Technology has almost made the number 1 source of payment credit cards." Cayan's platforms include their Cayan® Unified Commerce Solution Suite™ and Genius® Platform - both are secure and scalable platforms that are fully configurable, tailored to a business's unique needs and easy to implement. Please contact Cayan Support by calling 888.249.3220; we are available 24/7/365. Or offers reseller and expert provider of Authorize.Net deployments for over eight years communication. Reference number per PCI SSC website cayan genius support number 2017.01037.001 that Cayan is owned TSYS! Https interface in addition to its traditional HTTP interface into your customers ' needs FREE analysis and honest review competitive. Has representatives on a full time basis ready to address whatever problem you have ready to whatever. 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Insert the 12V power adapter into the +12VDC port on the device keypad... Read the latest customer reviews, and what are the support hours support hours will resume on,... Potential fees or charges account, select the has live chat and email support and an array of content... Guide included with your Verifone MX915 to set up the hardware, please contact Cayan for a quote see... Merchant account or store customers ' needs has been a leading reseller and expert of. Of the PIN pad is registered at Cayan: the device serial number is tied to the merchant customers. Most demanding organisations handle a wide range of domestic and international insurance programmes debit card is! Registered at Cayan: the device serial number is tied to the counter-top device!